To contact us for any problems or questions, please send an email to the following address :contact@luffy-shop.com

Luffy Shop

Q: What Size should I take ?

We recommend to take 1 size larger than usual for our products. 1 size above is a guarantee of security.

Q: When will I get the tracking number ?

The tracking number usually takes 1-2 business days to generate. Please note that it takes 3-5 business days to update your tracking information. If you do not receive the tracking number within 5 business days, please send us an email. If the tracking status is "unavailable" within 3 to 5 business days of receiving your tracking number, please also send us an email.

Q: How long does the shipment last ?

The order processing time is 48 hours before shipping. Deliveries take about 12 to 18 days.We can not promise delivery times as we can not control delays caused by weather or postal service. If the maximum number of working days has passed and you still have not received your package, please contact us and we will help you as far as possible.Please note that delivery time 12-18 days is an estimate and this may vary depending on your place of residence or time of year.WARNING :Countries like : Mexico,Argentina, Colombia, Peru and Morocco have much longer delivery times than normal due to their border policy. Unfortunately it's not our fault and we can't really do something about that.

Q: How can I track my order ?

We will send you an e-mail explaining the tracking of the shipment 3-5 days after the purchase.

Q: What happens if I do not receive my product after 35 days?

If after 35 days you still have not received your package, please notify us by e-mail so that we check the tracking of the package. In case of sending problem, you will be refunded.

Q: What should I do if the object received is damaged ?

Only defective or damaged items on arrival can be replaced. Buyers are required to provide photographic proof of product defects up to 3 days after receipt of the package. After validation of the problem, we will send you another product as soon as possible, otherwise you will be refunded.