The tracking number usually takes 1-2 business days to generate. Please note that it takes 3-5 business days to update your tracking information.
If you do not receive the tracking number within 5 business days, please send us an email. If the tracking status is "unavailable" within 3 to 5 business days of receiving your tracking number, please also send us an email.
The order processing time is 48 hours before shipping. Deliveries take about 12 to 18 days.
We can not promise delivery times as we can not control delays caused by weather or postal service. If the maximum number of working days has passed and you still have not received your package, please contact us and we will help you as far as possible.
Please note that delivery time 12-18 days is an estimate and this may vary depending on your place of residence or time of year.
Countries like : Mexico,Argentina, Colombia, Peru and Morocco have much longer delivery times than normal due to their border policy. Unfortunately it's not our fault and we can't really do something about that.