The tracking number usually takes 1-2 business days to generate. Please note that it takes 3-5 business days to update your tracking information.
If you do not receive the tracking number within 5 business days, please send us an email. If the tracking status is "unavailable" within 3 to 5 business days of receiving your tracking number, please also send us an email.
The order processing time is 72 hours before shipping. Deliveries take about 14 to 18 days.
We can not promise delivery times as we can not control delays caused by weather or postal service. If the maximum number of working days has passed and you still have not received your package, please contact us and we will help you as far as possible.
Please note that delivery time 14-18 days is an estimate and this may vary depending on your place of residence or time of year.
Countries like : Mexico,Argentina, Colombia, Peru and Morocco have much longer delivery times than normal due to their border policy. Unfortunately it's not our fault and we can't really do something about that.
Because of the current situation due to the COVID-19, the shipping delay may be impacted (less flights and also less workers). However, our orders will be shipped as soon as possible to satisfy our customers.
Due to the ongoing Covid-19 crisis some delays can be expected. This may include delays in customs clearance, tracking updates and delivery itself. We would advise that you remain patient during this period as we can assure you that your order will be with you as soon as it can be.